In the area of Customer Care, you’ll be part of a core team whose purpose it is to provide customers and customer care agents with information about zalando’s operations and steps of the journey. We are looking for Software Engineers to help us reach the next level, building a reliable set of systems that will assist the customer in a variaety of ways.
Some of the topics on our roadmap are:
Zalando is Europe's leading online fashion platform, doing business in 15 markets. Offering first-class shopping experience to our +15 million customers requires moving fast - with microservices, agile processes and multidisciplinary autonomous teams as well as using cutting-edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: That's how we grow.
You’ll be hands-on working on customer facing applications and also internal tools. All communication with between customers and customer care is mediated by us, so you will have a big impact on the overall customer satisfaction with Zalando.
You will have a deep understanding of all of Zalando’s areas, from the Customer accounts, to Orders, Payments and Shipments.
You will work on a small team with a huge impact.
Culture. The culture of trust and empowerment, open source commitment, meetups, game nights, +70 internal technical and fun guilds, tech talks, product demos, Coderdojos, parties & events.
Diversity. You will join a multinational team of passionate engineers of 10+ nationalities speaking 8 human languages
Perks. Competitive salary, 40% Zalando shopping discount, discounts from external partners, public transport discounts, relocation assistance for internationals, free drinks & fruits.
Development. Tour of Mastery, extensive onboarding, personal branding support, opportunity to attend and speak at conferences. You will be in contact with opinion leaders in diverse topics of software development.
Work Environment. Self-organized, autonomous teams and flexible working hours
If you need guidance or have any questions about our hiring processes, please contact recruiter Cristiana Martins