INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

As a ZFS Operations Manager, you are responsible for managing and improving the operational performance of our Network. You are the interface between our Partners, and various internal stakeholders and the expert on all aspects of our Operations, and are the go to person for support or insights for our internal Teams. Besides network management, you will work on improvement projects that will benefit our partners. 

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. If you have any combination of the expertise and skills listed below then our team wants to hear from you!

ZEOS is part of Zalando, leveraging the company’s infrastructure, technology, and expertise to build an operating system for fashion & lifestyle. Established in 2023, ZEOS is developing tools that allow brands and retailers to manage their multi-channel business in one place. We aim to enable seamless e-commerce across Europe: from new market entry and expansion to optimization and business steering. The first ZEOS product is called ZEOS Fulfillment, and it gives brands and retailers the ability to fulfill their multi-channel sales using one stock pool, one carrier integration, and one user interface. Being a small unit within a big company enables us to act fast, but with the backup from one of the leading online platforms for fashion and lifestyle in Europe.

• Proactively identify and drive performance improvement initiatives within our network, while ensuring a smooth operational journey for our Partners.

• Optimize the Supply Chain of us and our partners by deep diving into operational challenges and deriving solutions.

• Establishing a value adding proposition for internal teams by offering detailed consultancy and support into optimization potential.

• Working with various stakeholders to ensure successful operational day-to-day running of ZEOS Logistics Operations. 

• Handle the daily contact with our partners, internal supply chain teams and Logistics Centers

WE'D LOVE TO MEET YOU IF...

• Your work experience should be demonstrable from a solution-minded environment in fulfillment services or contract logistics, including previous experience in 3PL operations. 

• Degree in the fields of Logistics, Supply Chain, Engineering, Business Administration or similar fields. 

• You have excellent analytical skills and can identify problems based on data. You have experience working on- and with performance KPIs and establish and follow improvement plans.

• You are experienced in working with external stakeholders and have great negotiation skills, are passionate about providing excellent operational support, and ensuring high service levels to our partners. 

• Great communication skills: Excellent level in English and/or German communication skills (verbal and written).

• Team player, who enjoys working with a diverse and open-minded team.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year (for Zalando SE)

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us