Senior Data Analyst - Customer Analytics (all genders)

Full time
Job Category
Finance, Analytics & Controlling

You work for the Customer Analytics team in Zalando’s Markets organisation, which enables data driven business strategies for 20+ countries. Through our customer analytics and customer segmentations we put our customers at the centre of every marketing and retail decision. As a Data Analyst in the Customer Analytics team, you will put customer data at the core of our decisions and processes. 


  • You derive actionable customer insights and recommendations to fuel our Zalando business and the customer strategy. Your insights are derived from deep dive analysis you perform using a broad range of analytical methods and visualisations applied to data from various sources (transactional data, onsite data etc)

  • You proactively share your insights and recommendations in regular business reviews to senior management by providing compelling visualisations and stories. You seek opportunities to spread the insights beyond regular touchpoints with the aim of sourcing new business opportunities

  • You develop and optimise forecasting models for key customer metrics and provide expertise on current and expected trends for central planning efforts in close collaboration with our commercial planning teams  

  • You drive analytical and data mindset in the team and provide senior guidance  to your team members

  • You effectively collaborate with other analysts, data scientists, engineers to untap new sources of data and know how


  • 5+ years of experience in using data in smart and creative ways to answer business questions incl. model driven statistical analysis. Very good quantitative degree, e.g. in Economics, Social Science, Statistics, Mathematics, Computer Science or related fields.

  • Proficient in data transformation and statistical computing in SQL and Python as well as strong skills in data visualisation. Basic experience in Google Analytics (BigQuery), MicroStrategy/Tableau, Airflow, Spark / DataBricks, and / or Github. Knowledge of basic time series forecasting techniques (SARIMAX, Prophet, Covariates) is considered a plus

  • Strong communication and visualisation skills and the ability to translate complex datasets into understandable and actionable insights and present to senior management in order to impact their decisions and strategy

  • Being curious and proactively creating insights while demonstrating end to end ownership of analytical projects. You innovate on new methodologies and datasets but also have a good sense when an pragmatic solution is sufficient  

  • You are a role model and proved to be a mentor for junior to mid level team members


Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • 2 paid volunteering days a year

  • Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year (for Zalando SE)

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counseling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching available

Learn all about Zalando and our values here:


Ahmed Sadek

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 50 million active customers in 25 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry. 

Learn more about our culture