Principal Product Designer - Payments (all genders)

Full time
Job Category

Payments Principal Product Designer

Location: Berlin
Contract type: Maternity Cover (1 year)
Team size: 4

Zalando is Europe’s leading online platform for fashion, connecting 48+ million active customers, brands and partners across 25 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design.

Product Design at Zalando is a community of 200+ product designers, content designers, and user researchers.
Zalando Payments is positioned at the bustling intersection of eCommerce and FinTech, with the mission to enable seamless, secure and cost efficient payment experiences for Zalando’s B2B and B2C customers over all markets and propositions.  
As a Principal Product Designer, you will be leading the definition for Vision of the customer experience (CX) for our Payment Solutions. You'll take charge of crafting the strategic direction for our financial services, including Buy Now Pay Later (BNPL) and B2B experiences, ensuring alignment with the overarching Zalando Payments and Zalando Group Strategies. Your expertise will be essential in setting and advancing the CX vision.
Your impact will extend beyond strategic visioning, you'll be instrumental in fostering a collaborative environment. By providing clear, constructive design feedback and skillfully navigating the roles of leader, supporter, and collaborator, you'll play a crucial role in enhancing the design team's capabilities and resilience, ensuring our design solutions are as innovative and user-centric as our technology.

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 
do.BETTER - our diversity & inclusion strategy:
Our employee resource groups: 


  • You will get the chance to work closely with product designers, product managers, and engineers to help shape and help bring to life comprehensive customer journeys that set standards for other designers.

  • You will drive customer insights for projects, navigating through both defined and ambiguous challenges. You'll devise research strategies, determine relevant data collection methods, and evaluate the significance of the problems at hand.

  • You will bring big-picture and systems thinking to life through collaboration, creativity and craft. By thinking big, adaptable and at scale, you’ll make the future tangible and fuel the vision for the payments space in our ecommerce platform of tomorrow. A keen interest and experience in new & emerging technologies is highly valued. 

  • You will solve complex problems, sometimes in uncharted spaces. Your solutions are inspiring to customers and colleagues alike. You raise the bar for the quality of solution designs — and means of evaluation — in the areas you work in.

  • You will scope, define and oversee deliverables; you will ensure product development teams have everything they need to build the designed solution. 

  • As a thought leader and role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, mentoring and teaching colleagues, crafting best-in-class solutions, bar-raising in design reviews, and sparking inspiring conversations.

  • #payments #uxdesign #uidesign #principal


  • You have several years of product design experience, working on ambiguous strategic projects with a passion for innovation and a drive to push creative boundaries.

  • You are able to create clarity amid uncertainty, and can guide team members through such projects.

  • You have strong analytical skills with the ability to interpret data and insights to inform creative decisions.

  • You have experience in designing and delivering robust and scalable customer experiences by partnering with stakeholders and other designers to develop remarkable solutions. 

  • You love designing innovative technology products and place humans at the centre of your design process — ensuring that geeky tech and forward-looking experience design always serves real human needs. 

  • You have a solid range of design skills in your ever growing toolkit– including user research, workshop facilitation, UX and UI design– to ensure fluid and holistic customer journeys.

  • You will have a competitive edge if you bring experience in fintech and have a background in managing teams.

Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished designers, writers, and researchers who drive our customer experiences to the next level.
Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We learn from mistakes. We laugh together. We share ideas freely.
Professional development. We believe in a purpose-driven approach to motivating and growing people. We help you to grow through mentoring, personal branding support, networking inside and outside the company, and rotation through diverse career opportunities within Zalando.
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • 2 paid volunteering days a year

  • Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration  

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year to start

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counseling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching available

Learn all about Zalando and our values here: 

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.


Benan Ababay

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

About Zalando

It’s the perfect time to join Zalando on our journey to build the leading pan-European ecosystem for fashion and lifestyle e-commerce. Help us offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to about 50 million active customers in 25 markets. Or be part of our logistic infrastructure, software or service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. Join our Zalando ecosystem, to enable positive change for the fashion and lifestyle industry. 

Learn more about our culture