Include. Respect. Encourage.

The diversity of people, lifestyles, opinions and attitudes are crucial drivers of innovation and success. That is why inclusion and diversity are firmly embedded in the culture at Zalando. For us, inclusion describes a culture in which we can all collaborate, develop our unique talents, and achieve excellence together. We believe that an inclusive culture is the most effective way for us to increase diversity within the company.

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We unite people from more than 130 countries, and approximately 43% of our employees are non-German citizens. To provide a welcoming culture we provide support from registration processes to mentoring along the way.

Women in Leadership

We are dedicated to increase representation of women in leadership positions and therefore strive to raise the percentage of female managers at the first level below the Management Board (SVPs) to 20% and at the second level below the management board (VPs) to 30% by 2022.

Inclusive Language

We aim to increase gender diversity and therefore review gender biased language when it comes to our job advertisements, include our diversity promise and focus on gender inclusive job titles for German job ads.

International Women's Day

Every year, a growing group of Zalando employees organised by Zalando's Diversity Guild host events and activities in celebration of Women's Day Celebration in March. We seek to raise awareness for creating more diverse and inclusive workplaces and foster an open discussion of how, we as an organisation, can improve.

Christopher Street Day

Zalando's employee LGBTQI+ group coordinates Zalando’s participation in PRIDE Month and Christopher Street Day parade each year. With those events we want to celebrate the LGBTQI+ community within Zalando and throughout Berlin.

Diversity Day

The Diversity Day, established by the Charta der Vielfalt, offers the opportunity to honour the importance of diversity as part of our mission. We celebrate the day with events in our warehouses and Customer Care office.

Mentorship Program

We launched a mentorship with the initial purpose to support women to develop into leaders and support access to new opportunities for everyone across the company. We help mentees find the right mentor, and shape their experience. More than 400 Zalando employees have participated in our pilot program, and we expect this to grow as an ongoing program.

People Stories

Sarah Cordivano Portrait

"I am Zalando’s Sr. Diversity & Inclusion Officer. I drive strategy and prioritization planning for diversity, inclusion and belonging topics at Zalando. It feels very rewarding to spend my time working on projects that are important and meaningful. I’m particularly proud of our work to increase women in leadership and technical roles and our focus of inclusion for parents, indviduals with disabilities and members of the trans and non-binary community."

Sarah Cordivano

Muhammad Muaaz Saleem Portrait

"I recently joined the Cloud Native Infrastructure team at Zalando, it’s pretty exciting. I love that we’re trying to solve deeply technical problems so engineers all across Zalando have more time to focus on their products. My favourite D&I project is to teach an “Intro to Programming” course to women who are trying to switch careers to tech. It’s a pretty fulfilling endeavor. I’m quite taken by how a job in tech can change people’s lives. I want everyone who wants it to have an opportunity to break into this industry, not just people who have the time or resources to take a few months off from work."

Muhammad Muaaz Saleem

Kathleen Danielson Portrait

"I work as a Producer at Zalon. I'm basically a software project manager (or scrum master) for some of the teams that build the web and mobile platforms for our personal stylist service. The Diversity & Inclusion project I have been most involved in lately has been improving the wheelchair accessibility of our buildings. Zalando has a lot of buildings in Berlin alone, and they aren't all the most accessible if you are using a wheelchair. I have been working with our Corporate Real Estate team to ensure that the new buildings that are still being built will be accessible from day 1, as well as figuring out the highest impact retrofits we can do with existing buildings. I have learned so much about how large scale projects operate as well as really shifting my mindset to be more accessibility-aware. I don’t have a mobility impairment, which means that I have a tremendous amount of privilege when I am simply moving around our world. For me, this project has really been about making sure I'm fighting for equity for everyone, whether or not their struggle is one that I personally share."

Kathleen Danielson

Paul de Waal Portrait

"I’m working as a recruiting coordinator in the P&O department. What I love about this job is the exciting communication with future colleagues and getting to be the one who brings positive news regarding their applications. My initial moment to launch the CSD project was when I realized just how big the LGBTQ community at Zalando really is. So I couldn't help but wonder, where is the Zalando truck at the CSD? Seeing all those big companies in the CSD parade and no Zalando doesn't seem to fit. The LGBTQ employees in our company constitute a very happy, proud and confident part of the LGBTQ community in Berlin and I feel how important it is to a) share the confidence and b) represent Zalando at the gay pride as one of the gay friendliest employers around. It is a big thing for me to know and to feel that my company supports the LGBTQ community. Working in a place where you can be yourself and feel accepted is the best feeling a company and colleagues can give you."

Paul de Waal

Kyra Oberländer Portrait

"I took over the newly created position as a Social Counselor in October 2017, responsible for all employees located at our building in Leipziger Straße. What I do love about my job is to support all the employees with their individual problems and to help them finding a solution or also external help, which is accompanied by strict confidentiality and neutrality. I really enjoyed having a Diversity Day for all the Customer Care employees and wider teams. We planned several activities to give everyone the opportunity to experience what it is like to master your everyday life with a restriction. But my highlight was our Diversity Gallery. I was touched by the effort and thoughts from our "testimonials" and what statements they made. My colleague Coskun had the idea in the past and we hope that we will find more and more people to join our Diversity gallery in the future."

Kyra Oberländer

Coskun Karakus Portrait

"I've been working at Zalando for over four years working as a company social worker. I love to collaborate with all departments and all kinds of people in my work. Within the workplace I find it important to learn from each other and to grow together. Diversity Day 2018 was my personal highlight as this day was colorful, wild and wonderful. It was a relaxed atmosphere and the photo box and movie theater were well received. We were able to bring the topic of diversity closer to our employees and it was and is a great start to further educate ourselves in the long term and to continue to work together on the subject of diversity. So that every employee can remember this day, we have hung up a large screen with all the pictures of the employees at the location. Diversity is close to my heart because I see every person as an individual and everyone in society should be accepted as they are."

Coskun Karakus

Luísa Goncalves Portrait

"I'm working with the Tech Academy team, and we provide learning solutions (trainings, online learning, workshops, etc) for people in tech roles. Currently I'm highly involved in developing Machine Learning workshops for techies, product and upper management. I love the fact that we're helping people learn something new and develop themselves. Further I’m supporting the Diversity Guild at Zalando. For me diversity is key, as it brings more exposure to people, but often I think we get stuck in the idea that we must have a more diverse company. It's not enough to bring more females/internationals/etc. to Zalando; we must make sure that Zalando becomes an inclusive place where different opinions and backgrounds are valued and are not a source of conflict. At the moment, the project I am most passionate about and have been investing most time on is Mentorship at Zalando. What excites me the most about this project is that, although its ultimate goal is to increase diversity in our leadership levels, it's also a programme that will help all Zalandos grow and develop – and I'm really passionate about that."

Luísa Goncalves


Zalando, following in the footsteps of Zalando Logistics, has signed the Charta der Vielfalt and by this signifies the company’s recognition and appreciation of inclusion and diversity in the workplace. At the Diversity Day, a tradition established by the Charta der Vielfalt e.V., we celebrate the importance of diversity as part of Zalando’s mission.

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Zalando’s LGBTQI+ community celebrates Berlin Pride in colorful campaign and has been central to Zalando’s showing at CSD, which will feature a truck carrying celebrating employees, but also to the ongoing diversity and inclusion conversation within Zalando, together with our internal Diversity Guild.

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The Celebrate Her campaign was inspired by Women's History Month and Zalando's answer to studies showing that women’s achievements are often overlooked and undervalued in the workplace. The aim of the campaign was to help people overcome this bias, and to highlight the contributions and achievements of women at Zalando. We received over 250 nominations internally. 

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