THE ROLE AND THE TEAM
The Consumer & Market Insights team plays a crucial role in shaping customer-centric strategies at Zalando. By focusing on in-depth analytics and research, the team uncovers valuable insights that inform decision-making and enhance our competitive edge. The understanding of consumer needs and behaviours enables more effective sales, marketing, product development, and overall business strategies.
As a Senior Data Analyst, your goal is to shed light on what drives customer perception and behaviour, leveraging the wide variety of data sources at your disposal. You will act as the voice of our customers internally and support data-driven decisions to improve their experience.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Connecting transactional data, onsite behavioural data and perception insights (derived from customer and panel surveys) to build a holistic understanding of our customers’ behaviour
Performing advanced deep dives on specific questions by applying various analytical and statistical methods to transactional and onsite data to support Markets in developing a frictionless customer experience
Consulting stakeholders regarding their ad-hoc analysis requests and providing them with clear and actionable insights
Independently leading and owning analytical projects and deriving recommendations for our stakeholders
Driving continuous improvement of the team’s methodological know-how by learning new skills and sharing knowledge with other team members
Supporting more junior analysts with guidance and sparring, leveraging your knowledge and experience to raise the bar for analytics within the team
WE’D LOVE TO MEET YOU IF
University degree in economics, computer science, mathematics, statistics, or in a similar quantitative field
Proven track record of a minimum of 5 years in a highly analytical role, ideally in an e-commerce environment
Strong analytical skills and solid understanding of statistical methods, with the ability to extract meaningful insights from large and complex data sets
Solid programming skills in SQL and in Python, experience with Google Analytics (BigQuery) is a plus
Previous experience with data visualisation tools (e. g. Microstrategy, Tableau, PowerBI) is a plus
Knowledge of time series forecasting and causality (causal inference and A/B testing) is a plus
Ability to concisely communicate the essence, conveying meaningful and relevant insights to analytical and non-analytical stakeholders alike
Excellent verbal and written English skills
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
