We are on a mission to elevate the employee experience and create a seamless, hassle-free work environment. As Digital Solution Manager specialising in ServiceNow HR Service Delivery (HRSD) you will play a key role in this transformative journey. Your expertise will be vital in designing and implementing innovative digital solutions that significantly enhance our HR service delivery processes. You will play a key role in our team by developing and executing technical solutions, handling system configurations, and driving the development and implementation of various projects.
Our team is dedicated to improving employee experiences and operational efficiency through cutting-edge digital solutions. As a key member of this team, you will work closely with P&O functionals, Tech professionals, and other stakeholders to ensure that our ServiceNow platform meets the evolving needs of our organization. Your expertise will be crucial in driving projects from conception to completion, helping us build seamless experiences and enhance the efficiency of our people experts. Join us on this journey to create transformative solutions, not just incremental improvements.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)...
Design and develop digital solutions using ServiceNow HRSD in collaboration with the People & Organization department and Technical ServiceNow Platform team.
Provide expert advice on solution architecture, technical design, and best practices.
Lead technical workshops to gather requirements and develop innovative solutions.
Develop and configure ServiceNow HRSD modules, custom applications, and workflows.
Oversee the technical implementation of ServiceNow HRSD projects, ensuring high-quality deliverables.
Manage system upgrades, optimizations, and performance tuning to ensure reliability and efficiency.
Provide advanced technical support and troubleshooting for ServiceNow HRSD-related issues.
Implement and maintain integrations between ServiceNow HRSD and other enterprise systems.
WE’D LOVE TO MEET YOU IF YOU….
4+ years of hands-on experience with ServiceNow HRSD, including configuration, development, and implementation.
Strong understanding of HR processes and service management best practices.
Proficiency in ServiceNow scripting (JavaScript, GlideScript, etc.) and integrations (REST, SOAP, etc.).
Certification in ServiceNow (e.g., Certified Implementation Specialist - HRSD)
Experience in developing custom applications and extending ServiceNow capabilities.
Strong problem-solving skills and ability to troubleshoot complex technical issues.
Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
Proactive self-starter with a commitment to continuous learning and customer-focused service.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us